FAQs
Answering all your water questions
Water may seem simple, but there are a lot of complicated questions surrounding this everyday liquid. We’re here to answer all your water questions and make sure you have everything you need to get the most out of every drink. If you have any additional questions, don’t hesitate to contact us.
Please refer to the instructional video provided.
Maintenance for the system is recommended every 5 years, and every 3 years for the
reverse osmosis unit.
For soap orders, please contact customer service at 919-790-5475 ext. 103.
To request a service, please call customer service at 919-790-5475 ext. 103.
Salt pellets are available for purchase at: https://www.homedepot.com/p/Diamond-Crystal-40-lbs-Bright-and-Soft-
Water-Softener-Salt-Pellets-100012420/100614653
Please refer to the provided image for guidance.
A loud noise indicates that the system is undergoing its cleaning process, which
typically occurs once every two weeks, around 2 am.
The system’s minerals should be changed every 5-6 years, depending on the
household’s water consumption.
The RO unit’s minerals should be changed every 3-2 years, depending on the
household’s water consumption.
Yes, please contact customer service at 919-790-5475 ext. 103 to coordinate a
technician visit for relocation.
The system will resume normal operation once power is restored.
Please refer to the provided image to determine when salt levels are low. (picture)
For instructions on cleaning the Big Blu system, please refer to the provided video
link.
For instructions on cleaning the Rusco system, please refer to the provided video
link.
It is recommended to clean the Big Blu system every 2 months.
The Rusco system should be cleaned 3 times a week.
To request a service, please call customer service at 919-790-5475 ext. 103.
Please refer to the instructional video provided.